CUSTOMER CARE

Ordering & Shipping

How can I Cancel my order?
  • Please include the terms "Cancel" with your order number in the subject line and email customercare@shopredone.com
  • We are not able to Edit or Change orders once they have been placed
  • We will do our best to respond and resolve your request as soon as possible.
  • Due to volume and time differences we cannot guarantee your request can be made before fulfillment.
How can I check my Order Status and Order History?
Shipping & Delivery
  • Questions regarding your International Order? https://service.global-e.com/
  • Tracking your International Order https://service.global-e.com/Categories/where-is-my-order
  • Orders over $70 automatically receive Free Shipping via DHL Express.
  • Orders typically take 1-3 days to be fulfilled and shipped
  • During times of high volume, sales, or holidays fulfillment can take 1-2 days longer
  • Estimated Delivery Time is fully dependent on our carrier
  • We are cannot be held responsible for any delays (weather conditions or outside factors) the carrier might experience. However, we will do our best to accommodate our deliveries.
  • Due to the impact of COVID-19 carriers are experiencing delays in some countries adding additional days to transit times
Duties & Taxes
  • Questions regarding your International Order? https://service.global-e.com/
  • All Duties & Taxes are included and applied before checkout
  • If you choose not to pay for Duties & Taxes at the time of checkout you will be charged at the time of Delivery
SIGNATURE REQUIRED
All orders over $500 placed on our website will require a signature upon delivery.